Guideline of equipment rental

1. Oder equipment online at rentin.vn website

To order equipment rental from our website, customers need to ensure that they have an email address, a contact phone number and a shipping address.

In case of the customer being an organization or business, the business ID number may be required in order to facilitate the invoicing, or to receive incentives or promotion from Rentin.

In addition to the rental cost, customers may be charged additional shipping costs for goods. Please see terms in Shipping Time and Shipping Charge

Steps for ordering equipment rental:

Step 1: Search for expected equipment

1a. Enter information required into the search bar

1b. After selecting the desired equipment, click on the icon for that equipment.

In addition to photos, please to see more consulting information, and product technical descriptions such as equipment type, model, specifications, etc… to make sure you choose the right product as expected.

Step 2: Provide rental service information

2a. Enter the starting and ending time for service. Note, customers need to choose the correct time information, including hours and minutes.

2b. Enter the attachment service (personnel for handling or operation)

2c. Carefully have a look on “Rental Policy”, before click on “ADD TO CART” button.

If customers want to rent more equipment, repeat Steps 1 and 2 as mentioned above.

Step 3: Estimate rental cost

3a. Click on the cart icon in the right corner of screen.

3b. Select “Go to check point” if customers want to move into Step of Payment; or select equipment’s icon to edit any information related; or select “VIEW AND EDIT CART”, which allow to enter Discount code, or add more shipping addresses when “CHECK OUT WITH MULTIPLE ADDRESSES” button is clicked.

Step 4: Enter shipping information

4a. Enter the customer's email. If the customer already has an account on the website, then just enter the customer email address, all customer information will be available for us, otherwise customer do need to enter all the information required as shown below.

4b. Select the shipping method. Note that different shipping methods will change shipping costs. In addition, depending on the shipping address, shipping costs will increase or decrease.

Step 5: Review and place order

5a. Select one payment method of the two different ways: (1) Order approval payment method; or (2) Check/Money order. When selecting method 1, customers need to provide additional information of the person authorized to approve. Note, Rentin may ask customers to pay a deposit.

5b. Enter business information to receive any discount.

5c. Check the entire order information; If approved, customers select rent equipment by clicking on “PLACE ORDER” button

Within one (01) working hour, Rentin will contact the CUSTOMER to clarify the requirements, confirm the execution of the order. Call information may be recorded to improve our operations. Order’ content can be edited based on the call. Upon completion, Rentin will notify the customer ordering successfully, and send an email to the customer's address to provide all information about the order, as well as to confirm that the equipment rental order has been accepted.

Next, fax of the order will be sent to the Customer's Company for the purpose of signing according to traditional procedures.

Normally, Rentin will deploy the delivery within 4 hours after sending email to customers.

2. Order equiment via phone or Contact mailbox

If customers have any trouble in placing an order through the website, or the desired equipment is not exactly the same as on the website, please contact us at the hotline +(84)918 583 828 to complete the order according to information such as after:

  • Description of item information: utility, capacity ...
  • Confirm shipping address and contact number.
  • Discuss about prices, delivery cost.
  • Confirm the payment method.

Note:

  • Rentin only accepts phones during Business Hours.
  • Your conversation may be recorded.
  • The receptionist has the right to refuse orders over the phone without having to give a valid explanation.
  • All transactions by phone or Contact are confirmed via orders sent to customers.

3. Order equipment with own demand

In cases:

  • Customers want to order equipment packages according to specific requirements, different from the available features on website; or want an optimal combination of features and cost,
  • Must deliver goods at a far distance, which Rentin's delivery service is not available as described on the website,

The agreement will be conducted under the traditional trading contract, please contact us via: